EVERCROSS E1 ELECTRIC SCOOTER WON'T TURN ON OPTIONS

Someday my scooter showed an error that it would not move after like 15m And that i took the customer care number and termed them but nobody answered the call and I took the scooter in a very tempo van on the showroom from where we purchased the scooter after nine days nobody called me I went to your showroom however the vehicle wasn't yet repaired